Your privacy is important to us – read more about how we deal with your Personal Information.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy relates to the collection, disclosure, use and storage of personal information handled by Pipsqueak Pets trading as “Pip Eats” (ABN 88 658 358 975) or one of its related entities, bodies corporate or brands (referred to here, individually and collectively as “PP”,” we”, “us” or “our”). PP respects your privacy and is committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act).

2. PERSONAL INFORMATION - COLLECTION

The kinds of personal information collected and stored by us (Personal Information) may include your name, address, business information, telephone/mobile number, email address, bank account/ credit information and details, drivers licence number, photographs, social media profile and content information, signature, testimonials, opinions, subscription information (including but not limited to your pet such as name, breed, age and weight) and includes Sensitive Information such as health information. PP does not collect Sensitive Information about you without your consent unless required, authorised or permitted by law. PP collects and stores Personal Information for the purposes of communicating with you, attempting and fulfilling deliveries, providing and promoting our products and services and those of our business partners, responding to enquiries, credit checking and direct marketing. By visiting or accessing our website and software platforms, engaging with us on the phone and any other interaction you acknowledge and agree to our Terms of Service. If you choose not to provide Personal Information, we may not be able to provide the services adequately or at all or respond to your queries or customer. PP only collects Personal Information by lawful and fair means. We only collect Personal Information which is reasonably necessary to enable us to perform our functions and activities and will only collect Personal Information directly from you unless it is unreasonable or impracticable to do so. PP may collect Personal Information about you from third parties such as credit reporting agencies and as otherwise required, authorised or permitted by law. We may collect Personal Information for the purpose of direct marketing from third parties such as data suppliers, data owners and data managers or from publicly available sources of information, including but not limited to, LinkedIn, Twitter and Facebook. Where PP collects Personal Information either directly from you or a third party, PP will at or before the time, or if that is not practicable, as soon as is practicable after, collection of the Personal Information, take such steps as are reasonable in the circumstances to notify you, or ensure that you are aware, of such matters as required by law. If we receive unsolicited Personal Information, it will be destroyed or de-identified unless the Act allows us to have collected that information.

3. PERSONAL INFORMATION - USE & DISCLOSURE FOR NON-DIRECT MARKETING

PP may use or disclose Personal Information to provide, promote or sell our products and services. We may also use or disclose Personal Information to research and enhance our services, maintain and develop our business systems, sell any part or all of our business and assets, obtain professional advice and/or undertake legal action or negotiation, or for any other purpose that is related and within an individual’s reasonable expectations, or that you have provided express or implied consent to, or that is otherwise required, authorised or permitted by law. PP may disclose Personal Information to third parties, for example, payment and banking companies, cloud software providers and contractors (such as IT contractors and bookkeepers) to fulfil the purposes set out above, but in such cases, those parties may only use the Personal Information to store and manage the Personal Information or perform a function of their service contract. PP maintains control over the Personal Information (and does not release the subsequent handling of the Personal Information from its effective control). We may also disclose Personal Information to our professional advisors (including lawyers and accountants), organisations involved in the sale of any part or all of our business and assets, marketing suppliers (including suppliers of market research, mailing systems and marketing services), suppliers of billing and debt recovery functions and such other third parties as required, authorised or permitted by law.

4. PERSONAL INFORMATION – USE & DISCLOSURE FOR DIRECT MARKETING

We collect your Personal Information for the purpose of direct marketing from you directly unless it is unreasonable or impracticable to do so. PP may use or disclose Personal Information (other than Sensitive Information) collected from you for the purpose of direct marketing (including but not limited to marketing campaigns by email, SMS, post, telemarketing and social media) where you would reasonably expect Personal Information to be used or disclosed for this purpose. We may use or disclose Personal Information collected in other circumstances, for the purpose of direct marketing subject to, and in accordance with, the law. This may involve obtaining your consent where practicable. PP may use cloud software providers to fulfil the purpose of direct marketing, but in such cases, the cloud software providers may only use the Personal Information to store and manage the Personal Information. We maintain control over the Personal Information (and does not release the subsequent handling of the Personal Information from its effective control). In order to fulfil the purpose of direct marketing, PP may disclose Personal Information to third parties including marketing suppliers (including suppliers of market research systems and marketing services) and such other third parties as required, authorised or permitted by law. You may request not to receive direct marketing communications from us by sending an email to PP’s Privacy Officer at privacy@pipsqueakpets.com.au. We will affect this request at no charge, within a reasonable period after the request is made (typically no later than 30 days). You may request that we provide the source of your Personal Information by sending an email to PP’s Privacy Officer at privacy@pipsqueakpets.com.au. We will provide that information at no charge, within a reasonable period after the request was made (typically no later than 30 days) unless it is impracticable or unreasonable to do so.

5. ANONYMITY

Where practicable, you have the option to interact with us anonymously or to use a pseudonym. You are also free to view our website anonymously by not identifying yourself, where practicable. You can also remain anonymous when giving PP feedback by choosing not to provide any of Personal Information.

6. CROSS BORDER DISCLOSURE

PP currently operates in the Australian market and is unlikely to disclose your Personal Information to overseas recipients except for the use of cloud storage. If we wish to disclose any Personal Information to overseas recipients, PP will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs unless the law requires, authorises or permits us to do otherwise.

7. WEB ANALYTICS, METRICS, BEACONS AND COOKIES

We may collect and store information including but not limited to online and web identifiers such as your IP Address, date and time of visit, and other page views, clicks and search terms. We use thirdparty analytics services such as Google Analytics to improve navigation of our platform and improve our products and services. Web beacons may be used to identify delivered emails and other marketing campaigns to gage your interest in marketing offers. Our platform and third-party advertisers may use cookies on our platform to track user data such as visit and page information.

8. DATA QUALITY

We will take such steps as are reasonable in the circumstances to ensure that the Personal Information PP collects, uses and/or discloses is accurate, up to date, complete, and relevant. This may involve verifying Personal Information to identify, update and verify out of date contact details, matching contact details to the National Change of Address file, and excluding Personal Information that is listed on the Do Not Call Register, ADMA Do Not Mail file or on opt outs from our own database. You may request that we update or correct your Personal Information by sending an email to PP’s Privacy Officer at privacy@contactabilty.com.au.

9. STORAGE AND SECURITY

Where we collect Personal Information we store it for the purposes of enabling us to use and disclose it as required, authorised or permitted in accordance with this Privacy Policy and the law, for operational, legal and taxation compliance, contractual reasons and for record keeping purposes. We may hold Personal Information on our server, hardware, software, and cloud programs used for storage, file sharing and transfer, customer relationship management, document management, webhosting, email and similar or related purposes. PP handles and manages this Personal Information and does not release this information from its effective control (except as otherwise provided in this Privacy Policy). We take such steps as are reasonable in the circumstances to protect Personal Information against misuse, interference, loss, unauthorised access, modification or disclosure. This may include using usernames, passwords and encryption to restrict access to files, software and hardware which contain Personal Information, backing up Personal Information on a regular basis. PP will take such steps as are reasonable in the circumstances to destroy or de-identify Personal Information when it is no longer required.

10. ACCESS

You may access the Personal Information held about you by making your request in writing. We will provide access to you subject to the exceptions under the Act. Please request access to your Personal Information by sending an email to PP’s Privacy Officer at privacy@pipsqueakpets.com.au. PP will respond to this request, within a reasonable period after the request is made (typically no later than 30 days).

11. CORRECTION

You may correct the Personal Information we hold about you by making your request in writing. PP will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading. Please request correction of your Personal Information sending an email to PP’s Privacy Officer at privacy@pipsqueakpets.com.au PP will respond to this request, within a reasonable period after the request is made (typically no later than 30 days). If PP corrects your Personal Information, and PP previously disclosed that Personal Information to another entity, you may request that PP notify that entity of the correction, and PP will take such steps as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

12. COMPLAINTS

If you have a privacy complaint you should first send your complaint in writing to PP’s Privacy Officer at privacy@pipsqueakpets.com.au. We will respond to your complaint, within a reasonable period after the complaint is made (typically no later than 30 days). If your complaint is not resolved satisfactorily there are additional escalating steps that you can take: • contact us to arrange a meeting to resolve the issue • take your complaint to the Office of the Australian Information Commissioner

13. NOTIFIABLE DATA BREACHES

The APPs provide you with a number of rights designed to protect your privacy and to correct or access your personal information. Effective from 22 February 2018 the Privacy Act also requires us to inform you in the event of a notifiable data breach. We have a Notifiable Data Breach Response Plan in place to address our obligations in the event of a breach.

14. HOW TO CONTACT US

If you have any questions in relation to privacy, please contact PP’s Privacy Officer in the first instance at privacy@pipsqueakpets.com.au. Alternatively, you may contact us at C20/148 Old Pittwater Rd, Brookvale NSW 2100, or 02 8934 4160.

15. CHANGES TO THIS PRIVACY POLICY

PP may change this Privacy Policy from time to time without notice to take account of new laws and technology, changes to our operations and practices and the changing business environment.

This policy was last updated: 14th May 2026

Welcome to Pip Eats meals by Pipsqueak Pets Pty Ltd (ABN 88 658 358 975).  We’re a family owned, Australian business based on Sydney’s Northern Beaches at C20/148 Old Pittwater Rd, Brookvale NSW 2100.  We seek to operate in a way that is fair and equitable to our customers, suppliers, employees and of course the dogs for whom we make wholefood, healthy meals. As with all business interactions, it’s still important to know the terms of service and how we operate when you engage with us or purchase products from us; by trialling any of our products or subscribing to Pipsqueak Pets regular delivery service you agree to our conditions set out below.  Should you have any questions or need assistance please write to us at any time at hello@pipsqueakpets.com.au - we’d love to hear from you and find out more about your dog too. 

Regular Delivery Subscription Service

• PipSqueak Pets is a recurring service; we provide Regular Deliveries of dog food to customers and we’ll deliver while your subscription is active or until you tell us not to.
• You can cancel at any time. There is no minimum term.
• The cut-off for ongoing subscription adjustments (pauses, cancellations, order restarts, address and box type changes) made through your online customer login is before your next weekly payment schedule.
• The weekly payment schedule recurs on the cutoff time for each region
• It’s your responsibility to keep secret your login details for our website once you create an account and become a customer.
• Our subscriptions are based on our recommendations for your pet based on their weight, gender, activity level and other criteria.  They are a recommendation only and should be considered with your  veterinarian or a qualified animal nutritionist should you wish to have a truly personalised diet and nutrition plan for your pet.

Delivery

• You must live in our delivery area to order.
• Authority to leave is required for all orders.
• We deliver throughout the day and some evenings on the nominated delivery day(s). If you will not be home please leave specific delivery instructions on the checkout page for our drivers to follow.
• Ownership of the goods will transfer to you once we have delivered to your nominated address.
• Our best effort is made by your Pipsqueak Pets delivery driver to leave your order in a location that is out of the sun and protected from animals and other people given it is frozen, and we will provide a text message that morning advising of your delivery window so you can make arrangements to place meals in the freezer immediately,  however we cannot be responsible for deliveries that are left in an unrefrigerated environment for any length of time. It is your responsibility to ensure your delivery is put into the freezer in a timely manner. 
• We cannot commit to tight delivery windows. We will try to accommodate, but cannot guarantee, special requests.

The Detail

This page (together with the documents referred to in it) tells the customer (You) the terms and conditions on which Pipsqueak Pets (We/Our/Us) will supply to You the products (Products) listed on our website www.pipsqueakpets.com.au (Our Site) via one of our subscription services (Services). Please read these terms and conditions carefully before ordering any Products from Our Site or subscribing to one of our Services. You should understand that by ordering any of Our Products or subscribing to one of Our Services, You agree to be bound by these terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions. Please understand that if you do not accept these terms and conditions, you must inform us and should not order any Products from Our Site.

1. About Us

• We operate the website www.pipsqueakpets.com.au and offer healthy, whole food dog meals, treats and pet related products and accessories

2. Service Availability

• Our site is only intended for use by people residing in nominated postcode districts within Australia (Service Areas). We do not accept orders from individuals outside those Service Areas. Customers must provide a valid email address and credit card for all orders accepted online. We will accept orders by phone if there are technical issues with our website or additional information is required by you to complete an order.

3. Your Status

By placing an order through our site, you warrant that:

• you are legally capable of entering into binding contracts; and
• you are at least 18 years old; and
• you are resident in one of the Service Areas

4. How the contract is formed between you and us

1. After completing the subscription or order process on pipsqueakpets.com.au, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
2. The Contract will relate only to the Product or Service you have ordered or subscribed to. Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.
3. The subscription plan to our Services consists of an initial charge and then followed by recurring charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Pipsqueakpets.com.au may submit periodic charges at regular intervals without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before pipsqueakpets.com.au reasonably could act. To terminate your authorisation or change your payment method log into your Pipsqueakpets.com.au account and amend  your details as required.
4. By subscribing to pipsqueakpets.com.au you are agreeing to pay a recurring subscription for an indefinite period until cancelled by you or us as per our Cancellation Terms. The subscription amount and billing interval on the subscription terms set out in the application form you have completed, subject to variation in accordance with 4.5 below. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
5. Following any promotional subscription period, your pipsqueakpets.com.au subscription will be automatically extended for at the then-current non-promotional subscription rate.
6. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

5. Cancellation

1. If you want to cancel, you need to do so before the cutoff date and time listed on your dashboard. If you cancel your subscription after the cutoff, you’ll still pay for and receive one final delivery.
2. After the cutoff time, we are unable to cancel your order. This is because we purchase ingredients to make meals freshly every week, which allows us to deliver you and your dog delicious meals that are full of wholefood, locally sourced ingredients with minimal waste..
3. Subject to the non-excludable provisions of the Australian Consumer Law, any cancellation requests made after that time cannot be honoured. As a result, you will be charged the full amount of your order. If you have any further questions, please contact our customer service team via our website contact form or from your account dashboard on the pipsqueakpets.com.au website.
4. You may cancel your subscription at any time by editing your account details via your Dashboard, however, an upcoming order can only be cancelled prior to your regularly scheduled cutoff.
5. If you cancel your subscription after the cutoff for your order, you will still be sent a final order on the scheduled delivery date; and your subscription will not be renewed after this period. Note, as there are production costs involved, pipsqueakpets.com.au reserves the right to refuse any refunds for cancellations after your regular cutoff.

6. Suspension

1. You may suspend your subscription at anytime.
2. Your suspension request must be received before your regular payment date the week prior to the intended commencement of your suspension.

7. Change of Details

1. You must promptly advise us of any changes to your information provided to us as part of the customer registration process.
2. Changes to address details and/or delivery instructions must be communicated before the regular cut-off the week prior to the effective date.
3. Changes to payment details must be communicated at least 5 days prior to the effective date. Pipsqueak Pets will not be liable for any charges you incur as a result of out of date payment information. If Pipsqueak Pets incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.

8. Price and Payment

1. From time to time Pipsqueak Pets may need to revise the price of its products up or down. For price variations, Pipsqueak Pets will provide notice by email no less than 7 days before the changes take effect. After such time, Pipsqueak Pets will apply the revised pricing for your subscribed service to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may suspend or cancel your subscription before items are delivered under the new pricing plan.
2. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
3. Product prices include applicable taxes including GST.
4. Payment for all Products and Services must be by credit or debit card or any other payment method on the online checkout page.
5. If your payment fails on your renewal date, you will receive an email immediately after the failed payment attempt to notify you. You will then have until the deadline shown to transfer funds and make the required payment for your Pipsqueak Pets meals.
   Please note: we will automatically attempt a second payment the following day and a second email advising your payment has failed will be sent.  If payment isn't received by the cutoff time stated in the second email, you and your dog will not receive your Pipsqueak Pets meals order as this delivery will be skipped.
6. This will not result in a cancellation of your regular delivery subscription unless your credit card fails three times consecutively.

9. Returns & Refunds Policy

1. Pip Eats meals are made from fresh, high quality, local ingredients weekly and delivered frozen.  It is Your responsibility to put meals into the freezer on delivery.  
2. Unfortunately we do not provide refunds in any scenario. This includes food that has defrosted and also applies should your dog decide not to eat or finish any of our meals.
3. Due to the perishability of our Products we are unable to accept returns in any capacity. 

10. Delivery

1. We only deliver addresses within the postcode areas nominated on our site.
2. During the ordering process, you need to select a date/delivery window for us to deliver your order to you. You also agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil your order.
3. We will aim to deliver on the day specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
4. We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
5. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. 
6. Pipsqueak Pets can unfortunately accept no liability or responsibility for incorrectly placed orders. Nor can we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
7. If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, Pipsqueak Pets will leave your order at your front door. If you advise Pipsqueak Pets of any specific delivery instructions in your order, Pipsqueak Pets will endeavour to comply with these instructions to the extent reasonably within its control.
8. You will be responsible for your order from the time we deliver your products to the nominated address. We accept no liability or responsibility for any product once the product has been delivered to you.
9. You understand that Pipsqueak Pets may need to change your delivery date and time from time to time. We will notify you as soon as reasonably practicable if your delivery date and time changes for any reason.

11. Acceptance or rejection of an order

1. We reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.
2. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
3. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.

12. Warranty

1. Our products come with guarantees that cannot be excluded under the Australian consumer law. 
2. You will have undisturbed possession of the goods. You acknowledge that the products displayed on the Pipsqueak Pets website are indicative only and that the products you receive may vary from those displayed according to seasonal availability. In particular, Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

13. Vouchers and Gift Cards

1. We may offer gift cards, discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence.
2. A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. A Voucher is only valid on a household’s first delivery.
3. We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.
4. Vouchers may only be redeemed through the website www.pipsqueakpets.com.au and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
5. Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges (where applicable), which will be chargeable at normal rates.
6. Our customer referral program is designed to give customers a chance to recommend the Pipsqueak Pets service to friends, families and colleagues. These vouchers are not valid if used inappropriately, such as being published on deal sites or bargain sites. Pipsqueak Pets reserves the right to cancel any codes and delete credits from the sharer’s account.

14. Risk and Title

1. The Products will be at your risk from the time of delivery.
2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

15. Disclaimer and Limitation of Liability

1. The following paragraphs exclude or limit our liability for your use of our website. They all apply so far as the law permits.
2. While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on our website, that information is provided in good faith and on an “as is” and “as available” basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.
3. We do not represent or warrant that our website will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.
4. You must take your own precautions to ensure that the process which you employ for accessing our website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.
5. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
6. The collection, use and disclosure of your personal information is also subject to our Privacy Policy.
7. We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use our website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through our website.
8. If legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty, to the extent permitted by that legislation, and at our option, to the supplying of the products again refunding the purchase price of the Products.

16. Important notice about linked websites

1. Our website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained.
2. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent we stipulate to the contrary.
3. To the extent permitted by law, we accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, linked websites and your use of them or any products or services available on or through linked websites.

17. Transfer of rights and obligations

1. The contract between you and us is binding on you and us and on our respective successors and assignees.
2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18. Intellectual property rights

1. We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
2. You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
3. If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

19. Events outside our control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
3. Strikes, lock-outs or other industrial action;
4. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
5. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
6. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
7. Impossibility of the use of public or private telecommunications networks;
8. Epidemic, pandemic or other health emergency (whether declared or not);and
9. The acts, decrees, legislation, regulations or restrictions of any government.
10. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

20. Waiver

1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
2. A waiver by us of any default will not constitute a waiver of any subsequent default.
3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

21. Severability

1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

22. Entire agreement

1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
4. Nothing in this clause limits or excludes any liability for fraud.

23. Our right to vary these terms and conditions

1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

24. Communications

1. When you provide us with your email address or mobile phone number, you opt in to electronic communications in respect of news, promotions and newsletters from us. By agreeing to our Terms & Conditions you consent to receipt of certain functional electronic communications related to your account, orders, deliveries and transactions.

25. Privacy

1. The Pipsqueak Pets Privacy Policy is a separate document available on our website.
2. We may use your contact information to send communications from us and from our related companies.
3. Our communications may include SMS and emails about your orders and transactions, delivery updates, changes to your account details, as well as exclusive marketing offers and community news.

26. Governing Law and Jurisdiction

1. The laws of New South Wales and the Commonwealth of Australia apply to these terms and conditions. All disputes will be heard and settled in accordance with the Courts of New South Wales and any courts of appeal therefrom.