Delivery policy

Shipping & Delivery

We deliver to most major cities and regions across Australia. You'll be asked to enter your postcode at checkout. We'll keep you posted with SMS or tracking updates from dispatch through to arrival.

Frozen meals

Your meals are packed and delivered frozen and should go into the freezer as soon as they arrive. They're carried by our cold-chain courier partners and arrive in a refrigerated or frozen vehicle.

Authority to leave is required for all frozen deliveries. Our drivers deliver throughout the day (and occasionally into the evening), so please provide clear instructions and a safe, shaded spot for your order. Some customers leave out an esky or cooler bag for added peace of mind.

From delivery, your order becomes your responsibility. As our meals are perishable, we're unable to replace or refund them once delivered — including where products aren't promptly stored, delivery details are incorrect, or safe access isn't provided.

If you have a preferred delivery day, leave a note at checkout and we'll do our best to accommodate.

Treats & pantry items

Our treats are air-dried and shelf-stable, so there's no rush to unpack them — just store them somewhere cool and dry, and reseal the pack after opening. These orders ship via standard post with tracking.

If a treat order arrives damaged or isn't quite right, just get in touch and we'll make it right.

Every order

We're a small Australian family business and genuinely care about your experience. If something doesn't feel right with your delivery, please reach out — we'll always do our best to help and find a fair outcome.