Refund policy

Pip Eats meals, broth & birthday cakes are perishable food products, so we're unable to accept returns or offer refunds for change of mind or individual pet preferences.

Treats are shelf-stable — if a treat order arrives damaged or isn't right, get in touch and we'll make it right.

If your dog is new to fresh food, some may take a little time to adjust. Most take to Pip Eats straight away, but if needed, our 14-day transition guide can help you introduce meals gradually alongside their current diet — just reach out and we'll guide you through it.

If something isn't right with a frozen meal, broth or cake order (for example, it arrives damaged, thawed or incorrect), please contact us at hello@pipsqueakpets.com.au within 24 hours of delivery with a photo so we can look into it quickly. For treats, just get in touch and we'll make it right.

We're a small Australian family business and genuinely care about your experience. While we can't accept returns on perishable products, if you have any concerns please get in touch — we'll always do our best to help and find a fair outcome.